SMS/MMS Privacy Statement

Information We Collect via SMS/MMS

When you opt in to receive text messages from Manatee Ladies Cleaning Inc., we collect:

• Your mobile phone number
• Message content you send to us
• Opt-in date, time, and source
• Message delivery and interaction data (e.g., delivery receipts)

How We Use Your Information

We use your mobile number and related data to:

• Send appointment reminders and service confirmations
• Deliver promotional offers and seasonal updates (only with your consent)
• Respond to inquiries you initiate via text
• Improve our communication and service quality

We will not use your mobile number for any purpose not described in this statement without your explicit consent.

How We Share Your Information

We do not sell, rent, or share your mobile number or message content with third parties for their own marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We may share data with:

• Our SMS/text messaging platform provider, solely to deliver messages
• Law enforcement or regulatory authorities when required by law

Opt-In

You may opt in to receive SMS/MMS messages from us by:

• Submitting your phone number through our website contact or quote form and checking the SMS consent checkbox
• Texting a keyword to our business number as instructed in our promotions
• Verbally consenting during a phone or in-person interaction

By opting in, you agree to receive text messages from Manatee Ladies Cleaning Inc. at the mobile number you provided. Message frequency varies. Standard message and data rates may apply.

Opt-Out

You may opt out of receiving SMS/MMS messages at any time by replying STOP to any message from us. After opting out, you will receive a single confirmation message and no further texts will be sent unless you opt in again.

You may also opt out by:

• Contacting us at contact@manateeladiescleaning.com
• Calling us at (941) 212-9739

Help

For help or more information about our SMS communications, reply HELP to any message or contact us at contact@manateeladiescleaning.com.

Data Retention

We retain SMS opt-in records and message logs for a minimum of three (3) years or as required by applicable law, whichever is longer. Opt-out records are retained indefinitely to honor your preferences and comply with carrier requirements.

Data Security

We implement industry-standard safeguards to protect your mobile number and message data, including encrypted transmission and restricted internal access. No electronic system is completely secure, but we take reasonable steps to protect your information.

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